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Jiliaap Frequently Asked Questions — all answers here

Find answers to any question about registration, login, betting, payments, and bonuses — all in one place. And if you still can't find what you need, our support team is always here to help.

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Account & Registration
Learn about how to register, age verification, the multiple accounts policy, and the KYC process.
Deposits & Withdrawals
Payment methods including bKash and Nagad, minimum amounts, processing times, and troubleshooting payment issues.
Bonuses & Promotions
How to make the most of your welcome bonus, wagering requirements, referral codes, and loyalty points.
Betting & Games
Any questions about Sports Betting, match odds, live betting, jackpots, and new games.
Security & Privacy
Account security, password reset, 2FA setup, and how your personal data is kept safe.
Responsible Gaming
Deposit limits, self-exclusion, cooling-off periods, and where to get help.
Topics
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Account & Registration

No, registration on Jiliaap is completely free — there are no charges to create an account. You only need to make a deposit when you're ready to start betting.

Only users aged 18 or above may register on Jiliaap. Age verification may require a National ID card or passport.

No. Only one account is allowed per mobile number and email address. Multiple accounts are strictly prohibited — if detected, all associated accounts may be closed.

KYC (Know Your Customer) verification confirms your identity and keeps your account secure. To complete it, simply upload a photo of your National ID card along with a selfie before your first withdrawal. The process is typically completed within 24 hours.

After logging in, you can update your email, phone number, and contact details from "Account Settings". To change your name, contact the support team and submit a valid ID.
Deposits & Withdrawals

Jiliaap currently supports bKash, Nagad, Rocket, and direct bank transfer. All payments can be made in BDT. New payment methods are added on a regular basis.

The minimum deposit is ৳500 BDT and the minimum withdrawal is ৳500 BDT. Your maximum deposit and withdrawal limits depend on your account verification level.

Withdrawals are usually processed within 30 minutes to 24 hours. Bank transfers may take 1–3 business days. If your KYC is not yet complete, your first withdrawal may take longer.

jiliaap does not charge any fees on deposits. However, your mobile banking provider (bKash/Nagad) may apply their own fees. Withdrawals are also generally free of charge, but please check the terms and conditions.

This rarely happens, but if it does, email support@jiliaap.ws right away with the transaction date, time, amount, and your mobile banking reference number. The issue will be resolved within 24 hours.
Bonuses & Promotions

Registration Once registration is complete, your welcome bonus will be credited automatically as soon as you make your first deposit. You can find the bonus amount and conditions on the Promotions page.

The wagering requirement means you must place a set amount in bets before withdrawing your bonus funds. For example, a 5x wagering requirement on a ৳1,000 bonus means you need to wager ৳5,000 in total. You can track your progress from the account dashboard.

Yes. Entering a valid referral code at registration will add an extra bonus to your account. The friend who referred you will also receive a referral bonus. Referral program details are subject to change.

Not directly. You must meet the wagering requirements before a bonus can be withdrawn. However, winnings from bonus funds can be withdrawn once those requirements are fulfilled. Each bonus may have its own specific terms.
Betting & Games

At jiliaap, you can bet on 30+ sports including cricket, football, tennis, kabaddi, basketball, and volleyball. All major domestic and international tournaments are covered. on the Sports page View the full list.

Live betting means placing bets in real time while a match is in progress. Odds change from moment to moment. Log in and on the Sports Betting page you can view all live matches right away. Quick decision-making is the key to successful live betting.

If a match is cancelled or postponed, all bets are generally voided and stakes refunded. However, if a certain portion of the match has already been completed, the result may stand. For details, in the Terms & Conditions View.

Log in and on the Jackpot page Go ahead — browse the active jackpot rounds and join whichever one interests you. Each jackpot has its own rules and prizes. Regular members receive invitations to exclusive jackpot rounds.

on the Betting Tips page Get expert analysis, match predictions, and strategic insights, updated regularly. Keep in mind that no betting tip is guaranteed — always bet responsibly.
Security & Privacy

No. Your personal information is never sold or shared with any third party. Information may only be disclosed to authorities when legally required. For details, in the Privacy Policy View.

After logging in, go to Account Settings > Security > Two-Factor Authentication to enable it. You can use a mobile OTP or an authenticator app. With 2FA active, unauthorised access to your account becomes nearly impossible.

Change your password immediately and notify us at support@jiliaap.ws. Our security team will review the account and temporarily lock it if necessary. If you notice any logins from unrecognized devices, report those as well.

on the login page Click the "Forgot Password?" link. A reset link will be sent to your registered email or mobile number. The link is valid for 15 minutes. If you run into any issues, contact support.
Responsible Gaming

Set your daily, weekly, or monthly deposit limit from Account Settings > Responsible Gaming > Deposit Limit. Limits take effect immediately. To increase a limit, you will need to wait 24 hours. Learn more.

Self-exclusion means voluntarily closing your account for a set period. You can choose a 30-day, 6-month, or permanent exclusion from your Account Settings. You will not be able to open a new account during the exclusion period.

Jiliaap takes responsible gaming very seriously. If you feel you may have a problem, please visit our Responsible Gaming page or contact our support team. Remember, betting is for entertainment — never wager more than you can afford to lose.

Install parental control software on your device and keep your account login details secure. Jiliaap strictly enforces an 18+ policy and verifies age whenever there is any doubt.

Still have questions?

Our support team is available 24/7, 7 days a week

Email Support

Describe your issue in detail and send it our way. You'll receive a response within 24 hours.

support@jiliaap.ws
Live Chat

Once logged in, you'll find the live chat widget ready to go. Average response time is 5 minutes.

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Terms & Conditions

Read the full betting rules, payment policy, and all terms and conditions.

View Terms & Conditions

About the Jiliaap FAQ

Jiliaap created this FAQ page with Bangladesh betting users in mind. Before getting started, many players have questions — how to register, whether bKash deposits are supported, what the bonus requirements are, or how to keep their account secure. This page brings all those answers together in one place.

We noticed that many new bettors in Bangladesh face a language barrier — missing out on key information simply because terms and conditions are written in English. That's why all important content on Jiliaap is available in Bangla.

This FAQ is organised into six categories: Account & Registration, Deposits & Withdrawals, Bonuses & Promotions, Betting & Games, Security & Privacy, and Responsible Gaming. Use the search box above to look up any keyword and jump straight to the answer you need.

Can't find the answer you're looking for? Don't worry — our support team is available 24/7, every day of the week. Once you log in, You can speak with us directly via live chat.

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For users aged 18+ only. Please play responsibly.

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